This Privacy Policy explains how Pristine Spaces handles personal data when you use the website or request residential and office cleaning services, including move-in and move-out cleaning. It describes what we collect, why we use it, when we share it, and the choices available to you.
We may process contact details, property and access information, booking details, service preferences, payment-related records, and any photos or notes you choose to provide for scope review. We may also keep records of communications and service history connected to move-in and move-out cleaning requests.
We collect data when you submit an inquiry, request a quote, arrange an appointment, confirm access, or communicate with us by phone, email, or contact form. We may also generate internal records from scheduling, scope confirmation, completion handover, and payment processing.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.
You may manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some site functions may not work properly if certain cookies are disabled.
You may request access to your personal data, correction of inaccurate information, or deletion where the law allows. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To exercise a privacy right, submit a clear request using the contact details in this policy and provide enough information for us to verify your identity and locate the relevant records. We may decline or limit a request where retention or disclosure is required by law.
We retain personal data for as long as needed to manage inquiries, quotes, appointments, service delivery, payment records, and follow-up administration. After that, data is deleted, anonymized, or archived where required by law or for legitimate business recordkeeping.
When we update this policy, we will post the revised version on the website and apply the new terms from the stated effective date. If a change materially affects how we handle personal data, we may provide additional notice where appropriate.
We use personal data to respond to inquiries, prepare quotes, review property scope, confirm appointments and access, deliver cleaning services, manage payments, maintain records, improve site functionality, and meet legal or accounting obligations. We may also use limited data to handle service follow-up and resolve operational issues.
We may share personal data with service providers that support hosting, communications, scheduling, payment processing, or record management. These parties may use the data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or other binding legal processes. We may also share information to establish, exercise, or defend legal claims.
